See what the floor is doing.
Without a clear view of occupancy, failed transfers, and contact rates, the floor gets managed from memory.
Reports supervisors and managers can actually use.
HollerCX builds advanced Five9 reporting for the people who run the floor and have to explain the week to leadership. This is work the practice already does for clients.
Custom dashboards
Supervisor and manager views that follow how the center actually runs, not a generic stock layout.
KPI and occupancy pages
Occupancy, utilization, and the other numbers that show whether the day is healthy.
Call segment reporting
Reporting built from call segment data, so you can see what happened on the call — not only that a call took place.
Failed-transfer reporting
A clear view of transfers that expired, were rejected, or never landed, so the leak is not invisible.
Contact rates
Contact rates and disposition trends the floor can act on, without waiting on a weekly scramble.
Management reports on the web
Published pages leadership can read without having to live in the platform.
Contact and success rates by caller ID, time of day, location, agent, and campaign are covered on Caller ID Selection & Management.
A mortgage lender’s managers now see live occupancy and failed transfers by agent, and a home services contact center gets daily KPI pages without spreadsheet work.