Dial from numbers that still work.
The number that shows up on a customer’s phone is not a small detail. It affects whether the call rings through, how the brand appears, and how healthy the outbound program stays over time.
Caller ID selection and management for outbound dialing.
HollerCX handles intelligent ANI outpulse so the right owned number is used on the call, and the inventory stays healthy without constant manual work.
Automated ANI inventory management
Choose the best numbers from owned inventory and react to outcomes as they happen, so assignment is not a manual chore on every campaign.
No more manual ANI settings
Stop hard-coding ANI groups, defaults, local-touch maps, and rotation or rest protocols when the inventory can be chosen more intelligently on each call.
Protect healthy numbers
Protect number assets from inside the dialer, and advocate on the outside with carrier registration. High-performing numbers should not be swapped away.
Plan the inventory
Review the health of each program, and use planning tools to see what inventory changes are needed before the pool gets thin.
The work is done with fully owned phone numbers, not rented or temporary ANIs.
See how each number is actually performing.
ANI-specific metrics stay with this work, so selection, planning, and monitoring live in one place.
By ANI, time, location, agent, and campaign
Contact and success rates by caller ID, time of day, location, agent, and campaign, plus disposition stats and trends over time.
Intraday and historical performance
Watch how inventory is doing during the day, and how it has held up over time, so assignment can react before a number goes stale.
For dashboards, KPI and occupancy, call segment and failed-transfer reporting, and contact rates at the floor level, see Advanced Reporting.
This is an ongoing, managed service: we stay with the inventory, the assignment, and the monitoring so the numbers keep working.