Five9 Certified Partner
Smarter calls, human and AI.
HollerCX helps contact centers run better: the platform they already use, the AI voice agents that sit beside the team, the reporting that shows what is actually happening on the phones, and the caller IDs that still connect.
Our experts bring 30+ years in the industry, and we work at the forefront of AI development and use.
One practice. Four kinds of work.
A contact center works when the platform is set up cleanly, the reports tell the truth, the outbound numbers are well managed, and the voice on the line — human or AI — knows what to do.
Five9 implementation, administration and support
Campaigns, lists, skills, routing, and IVR — plus the troubleshooting that stalls a floor. This is hands-on work, not a claim of partnership or certification.
See consulting →AI voice agents
Plan, build, and run agents that can qualify, follow up, and hand a caller to a person when it matters, alongside the desktop the team already uses.
See AI voice agents →Advanced reporting
Custom dashboards, KPI and occupancy, call segment and failed-transfer reporting, and contact rates.
See advanced reporting →Caller ID selection and management
Intelligent ANI outpulse, owned-inventory assignment, and planning and monitoring by ANI, time, location, agent, and campaign.
See caller ID →Legal. Mortgage. Home Services. Finance. Tax.
Verticals our team has real expertise in.
Legal
Routing, permissions, and audit-ready records.
Mortgage
Outreach, qualification, and loan-officer handoffs.
Home Services
The next job to the right closer, fast.
Finance
Sales and service workflows with reporting you can trust.
Tax
Clear queues and follow-up when volume jumps.
Discover, implement, then keep it clean.
Consulting, AI, reporting, and caller ID work all follow the same shape: find what is breaking, put a structure in place, then stay with it.
See the real system
Review the current Five9 setup, routing logic, integrations, reporting, and the bottlenecks slowing the team down.
Build the workflow
Design and put in place clear call routing, automation, QA structure, dashboards, and system integrations.
Stabilize and refine
Fix workflow issues and tighten the environment as volume and complexity grow, with ongoing managed support when a team wants it.
Call flows that just work. Reporting you can trust. Less time spent firefighting.
HollerCX designs Five9 systems around how the business actually works, so calls, chats, and customer interactions move cleanly from intake to resolution — with visibility and accountability at every step.
Five9 is capable and flexible. Without the right structure — routing logic, integrations, and governance — it is just another dialer. The job is to turn the platform into a workflow the team can actually run.
A mortgage lender’s managers now see live occupancy and failed transfers by agent.
A home services contact center gets daily KPI pages without spreadsheet work.